Privacy Statement General Cars & Parts B.V.

Last updated: October 2026

General Cars & Parts B.V. respects your privacy and handles personal data with care. In this privacy statement, we explain which personal data we collect, why we process this data, with whom we may share it, how long we retain it and what rights you have.

1. Who is responsible for your personal data?

General Cars & Parts B.V. is responsible for the processing of personal data as described in this privacy statement.

General Cars & Parts B.V.
Nijverheidsterrein 16
1645 VX Ursem (NH)
The Netherlands

Chamber of Commerce number: 62142526
VAT number: NL8546822211B01
Telephone: +31 (0)72 502 01 03
Email: info@generalcarsandparts.nl
Website: www.generalcarsandparts.nl

If you have any questions about this privacy statement or about your personal data, you can contact us using the contact details above.

2. What personal data do we process?

The personal data we process depends on how you use our website and services.

We may process the following types of data:

In principle, we do not process special categories of personal data, such as information about health, religion or political opinions. We ask you not to provide us with such information unless this is necessary in an exceptional situation.

3. Why do we process personal data?

We only process personal data when there is a valid legal basis for doing so.

Orders and agreements

When you place an order, make a workshop appointment or enter into another agreement with us, we use your data to perform that agreement. This includes order processing, payment, delivery, returns, warranties, service and communication about your order.

The legal basis for this is the performance of a contract or taking steps prior to entering into a contract.

Webshop account

If you create an account, we process the data required to manage your account. This allows you, for example, to manage your details and view previous or current orders.

The legal basis for this is the performance of our agreement with you.

Contact, technical advice and workshop services

When you contact us with a question, quotation request, request for technical advice, parts enquiry or workshop service, we process the data required to handle your request.

This may also include information about your vehicle when this is necessary to determine the correct part, maintenance or technical advice.

The legal basis for this is the performance or preparation of an agreement and, depending on the circumstances, our legitimate interest in responding properly to customer enquiries.

Administration and legal obligations

We process certain data because we are legally required to maintain records, for example for tax and accounting purposes.

The legal basis for this is compliance with a legal obligation.

Newsletter and commercial communications

When you subscribe to our newsletter, we use your email address to send you news, offers and other commercial information from General Cars & Parts.

We do this on the basis of your consent. Where permitted by law, we may also inform existing customers about our own similar products or services. Every commercial email contains an option to unsubscribe.

You can withdraw your consent at any time.

Website analytics

We analyse the use of our website to understand how visitors use it and how we can improve our website, webshop and services.

For this purpose, we may use analytics cookies and similar technologies. Where consent is required by law, these technologies will only be activated after you have given your consent.

Advertising and conversion measurement

We use online marketing services, including Google Ads. These services allow us, for example, to measure whether advertisements result in website visits, enquiries or purchases and to make advertising more relevant.

For tracking and advertising technologies that require consent, we ask for your consent in advance via our cookie banner.

You can change your cookie preferences at any time.

Google Ads Customer Match

Where valid consent has been obtained, we may use customer data that you have provided to us, such as your email address or telephone number, for Google Ads Customer Match.

This data is securely transmitted to Google and may be matched by Google to a Google account. This enables us, for example, to show more relevant advertisements to existing customers or to avoid unnecessarily showing certain advertisements.

You can withdraw your consent at any time or object to the use of your data for this form of marketing. We will then remove your data from our next relevant customer list.

Security and fraud prevention

We may use personal and technical data to secure our website, webshop, accounts and systems and to prevent misuse, fraud or unauthorised access.

We rely on our legitimate interest in protecting our business operations, systems and customers.

4. Cookies and similar technologies

Our website uses cookies and similar technologies.

Functional cookies are required for the website and webshop to function correctly, for example for the shopping cart, account functionality, security and remembering preferences.

We may also use analytics cookies to measure and improve the use of our website.

Marketing and tracking cookies may be used to measure campaign results and make advertising more relevant. Where consent is required, these cookies will only be placed after you have given your consent.

Via our cookie banner, you can indicate which cookies you accept. You will also find current information there about the cookies used, providers, purposes and retention periods. You can change your choice or withdraw your consent at any time.

5. Google Analytics, Google Ads and Google Tag Manager

We may use Google Analytics to collect statistics about the use of our website.

We also use Google Ads for advertising purposes and conversion measurement. Google Tag Manager may be used to technically manage various website and measurement tags.

Depending on your cookie preferences, technical data may be processed, such as your IP address, device information, browser information, pages visited and interactions with the website.

Where consent is required, these services will only be activated for the relevant purpose after you have given your consent.

6. Google reCAPTCHA

We may use Google reCAPTCHA on forms on our website to prevent spam, misuse and automated submissions.

When reCAPTCHA is used, Google may process technical information about your device and website usage. More information about Google's processing of personal data can be found in Google's Privacy Policy .

7. With whom do we share personal data?

We do not sell your personal data.

We may share personal data with parties that we require for our business operations. These may include:

• website hosting and IT service providers;

• webshop software providers;

• payment service providers;

• delivery and transport services;

• email and newsletter services;

• accounting and administrative service providers;

• analytics and advertising services;

• other parties that provide services on our behalf.

We may also disclose data when we are legally required to do so, for example to tax authorities, supervisory authorities, the police or other competent government authorities.

Where an external party processes personal data on our behalf, we make appropriate arrangements concerning security, confidentiality and the use of the data where required.

8. Transfers outside the European Economic Area

Some suppliers we use, including international technology companies, may process personal data outside the European Economic Area.

Where personal data is transferred to a country outside the European Economic Area, we ensure that there is a valid legal basis and appropriate safeguards in place. These may include an adequacy decision by the European Commission or another safeguard permitted under the GDPR.

9. How long do we retain personal data?

We do not retain personal data longer than necessary for the purpose for which it was collected, unless we are legally required to retain it for a longer period.

Data that forms part of our tax and financial administration is retained for the statutory retention period. For basic accounting records, this is generally seven years.

We retain your webshop account data for as long as the account remains active and afterwards only insofar as the data is still required for legal obligations, handling ongoing matters or possible legal claims.

Newsletter data is retained until you unsubscribe or withdraw your consent.

The retention periods for cookies and similar technologies may vary by cookie. Current retention periods are available via our cookie settings.

10. Automated decision-making and profiling

We may use personal data for analytics, marketing segmentation and making advertisements more relevant.

General Cars & Parts does not make decisions that have legal effects for you or similarly significantly affect you solely on the basis of automated processing without meaningful human involvement.

11. Your privacy rights

You have various rights under the General Data Protection Regulation (GDPR). Depending on the circumstances, you may ask us to:

• provide access to the personal data we process about you;

• correct inaccurate or incomplete personal data;

• delete personal data;

• restrict the processing of your personal data;

• object to certain types of processing;

• provide your personal data in a portable format.

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect processing that was lawful before the withdrawal.

You can send a request to info@generalcarsandparts.nl.

To prevent personal data from being provided to the wrong person, we may ask for additional information to verify your identity.

We will generally respond to a privacy request within one month. If a request is complex or we receive multiple requests, this period may be extended in accordance with the GDPR. We will inform you in good time if this applies.

12. Submitting a complaint

Do you have a question or complaint about the way we process your personal data? Please contact us first so that we can assess the situation.

You also have the right to lodge a complaint with the Autoriteit Persoonsgegevens, the Dutch supervisory authority for data protection.

More information is available at autoriteitpersoonsgegevens.nl .

13. Security of personal data

General Cars & Parts takes appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, unwanted disclosure and unauthorised alteration.

The measures considered appropriate depend in part on the nature of the personal data, the processing and the potential risks involved.

14. Third-party websites and services

Our website may contain links, applications or functionality provided by other organisations. The processing of personal data by those parties is governed by their own privacy policies.

We therefore recommend that you also review the privacy statement of the relevant external party.

15. Changes to this privacy statement

We may amend this privacy statement if our services, website, systems or applicable laws and regulations change.

The most recent version will be published on our website. The date on which this privacy statement was last updated is stated at the top of the page.

Contact

Do you have any questions about privacy or would you like to exercise one of your privacy rights? Please contact us.

General Cars & Parts B.V.
Nijverheidsterrein 16
1645 VX Ursem (NH)
The Netherlands

Telephone: +31 (0)72 502 01 03
Email: info@generalcarsandparts.nl